Frequently Asked Questions
A: No, all Cellect phones are refurbished and have been previously activated. All our phones are 100% unlocked (Carrier and iCloud) and have been individually tested to ensure they are functioning correctly. We do not sell stolen or locked phones.
A: Yes. All Cellect phones are unlocked and can be used on any network unless otherwise stated.
A: Yes, all Cellect phones can be used with compatible networks overseas.
A: All Cellect phones are shipped in a generic box and include a USB Cable and a SIM pin
A: All phones are packaged in a generic box, come with a USB cable and a SIM pin. All accessories are after market but have local and manufacturer approvals and certifications.
A: All Cellect phones are sold with a 12 month seller warranty.
A: Yes. At Cellect we have our own team of in-house technicians that can quote and repair all model handsets.
A: As long as the phone is in original condition the phone can be returned to us within 30 days of purchase for a refund (buyer pays for postage). A restock fee may be applicable.
A: We only sell online. Our distribution facility is based in Melbourne however we don't have the facilities to authorise click and collect. By saving on retail overheads we are able to pass significant savings on to you. We have the largest range of used iPhones and tablets in Australia and always endeavour to sell at the most competitive prices.
A: Yes. All Cellect handsets are genuine manufacturer handsets. We use our global purchasing power to bring you the best quality used and refurbished handsets from around the world at extremely affordable prices.
A: The item will be shipped, within 24-48 hours from the time the order was placed. The item will be shipped from Melbourne via Australia Post or Star Track Express (express shipping fee applies). Most orders will be received within 24-48 hours of shipping depending on your location. Full online tracking is provided.
A: Please send your phone to:
PO Box 6000
Hawthorn West VIC 3122
Please make sure all data has been erased from your phone before sending back to us. We strongly recommend backing up your phone to your laptop, PC or cloud account.
A: Go to Settings; iCloud and select your account to sign out.