1300 235 532
How do I purchase a device?
To purchase a device, simply navigate to the device you'd like and click "add to cart." Follow the prompts to enter your information and choose your payment method.
Can I pickup the device from a store?
Due to COVID-19 we have closed our retail store. If you're in a rush we recommend purchasing express shipping for $15.
What payment options do you have?
We currently offer Apple Pay, all major credit cards and PayPal. We do not accept direct transfer.
Can I buy now, pay later?
We are working on integrating with PayPal Credit and Klarna very soon.
Can I use my credit card?
Yes! You can.
My credit card isn't working
We use a secure 3D Secure payment verification method at checkout. This is an automatic algorithm that takes into account your location, IP address and much more. If your payment fails, try using a different payment method.
My payment failed – and I've been charged?
Sometimes a payment method may fail to verify. If this occurs and you've been charged, our system will automatically refund you within 3-business days.
How long do refunds take to process?
Once the device has been returned to us, we require 3-business days to process the refund. Each payment method varies, however it should take no longer than 5-business days.
Who is "Cellect Mobile" on my bank statement?
We are the world's largest reseller of refurbished devices. If this has appeared on your bank statement you have purchased a device from us.
Can I request a tax invoice?
Yes – contact us to request a tax invoice to be sent to you.