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Coronavirus Update: We Are Still Shipping Orders Coronavirus Update: We Are Still Shipping Orders
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Help Centre


The health, safety and security of our customers and employees are of utmost importance. With the recent outbreak of the COVID-19 virus, we are taking all necessary steps to ensure we aide prevention of the virus. We have learned from the American government and Australian Health Officials who have clearly stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low.

Device Grading Explained

Learn how we grade our devices and what to expect when you receive your device.

Guide to Refurbished Devices

Learn more about how we test and refurbish a device with our Guide to Refurbished Devices.

30-Day Money-Back Guarantee

We're confident you'll love your device. If not, send it back within 30-days of purchase, and we'll replace it or refund you in full.

Delivery & Shipping

Need it fast? Need to make sure your shipping details are correct? We answer all your delivery questions here.

Ordering Online & Payment

Whether you're researching or buying, our popular purchasing FAQs should answer all your questions.

6-Month Warranty

Want to learn more about our warranty? Learn more about our free 6-Month Warranty. 

Submit a Warranty Claim

Are you having an issue with your device? Submit your warranty claim to make things right.

Contact Support Team

Still have a question? Contact our local support team for assistance.